Privacy Policy

We are committed to protecting your privacy. We will only use the information that we collect about you lawfully (in accordance with the Data Protection Act 1998) and according to the Which? Web Trader Code of Practice.

We collect information about you in order to process your order and also to provide you with the best possible service.

We will give you the chance to refuse any marketing email from us in the future, usually via an unsubscribe button in the email footer.

The type of information we will collect about you includes:

  • Name e.g. Lisa Aynsley
  • Address e.g. 14 Fenkle St, Alnwick NE66 1HR
  • Phone number e.g. 01665 606188
  • Email address e.g.

We will never collect sensitive information about you without your explicit consent.

The information we hold will be accurate and up to date. You can check the information that we hold about you by emailing us. If you find any inaccuracies we will delete or correct it promptly.

The personal information which we hold will be held securely in accordance with our internal security policy and the law and the Which? Web Trader Code.

If we intend to transfer your information outside the EEA (European Economic Area) we will always obtain your consent first.

We may use technology to track the patterns of behaviour of visitors to our site. This can include using a “cookie” which would be stored on your browser. You can usually modify your browser to prevent this happening. The information collected in this way can be used to identify you unless you modify your browser settings.


Hotspur 1364 Ltd is dedicated to protecting your privacy and promises only to use information gathered about you in accordance with the Data Protection Act 1998.

We may collect information on which products you are interested in and which products you order, as well as customer traffic patterns and site use. This information will be kept securely in accordance with our internal security policy and may be used to:

  • process your order;
  • provide you with an up to date, proficient and reliable service;
  • assist with fraud prevention;
  • open and run your account;
  • offer a personalised shopping experience.

By making an order and submitting your data you agree to this use. We will never collect sensitive information about you without your unequivocal consent.

Hotspur 1364 Ltd is the exclusive owner of the information collected on this site. We will not sell, share, or rent this information to others, other than our credit card processors, who will process your data only so far as is necessary to fulfil your order. Our processors do not retain, share, store or use personally identifiable information for any secondary purposes other than order fulfilment.



If you are an existing customer we will continue to keep you up to date with regards to's products and services, unless you tell us not to.

During registration you will be given the option whether or not you want us to contact you by email about future offers, exclusive promotions, events and new products or related activities that you may find useful.

If we have difficulties fulfilling an order we will use your contact and/or credit card information to contact you.

We reserve the right to send out service related messages where suitable. e.g. if our service is temporarily suspended for maintenance we may issue a notice through email. Users may not opt-out of these communications.


In order to monitor security and which products and services are most popular with our site registered members and visitors, Hotspur 1364 Ltd tracks the traffic throughout this website.

Typical data recorded are the most popular products searched for and features used. We also observe the departments clicked into and generate statistics that include, among others, browser types used, IP (internet protocol) addresses and platform type. All this data is used only to enhance our products, prices and features as well as assist us in our marketing plans.


This website may include links to other sites managed by third parties. Please understand that we are not accountable for the privacy practices of such other sites. We suggest that you are aware when you leave our site and read the privacy statements of each and every website that collects personally identifiable information.

This privacy policy applies solely to information collected and processed by


In order to improve we may use a device known as a ‘cookie’. Cookies are a means by which information relating to your internet activity is recorded on your hard drive and used by us to:

  • recognise you as you navigate around the site so that the website can be personalised to suit your individual requirements.
  • ensure items are placed in your shopping bag and orders are processed correctly.
  • provide site usage information, which together with purchase information, will further help us improve and develop the products and services we offer.

Such information will not identify you personally and includes information such as the number of visits our site receives in any given period. No recognisable personal information is stored in the cookie that can link it back to an individual.

If you do not wish for us to use cookies when you use, please adjust your internet browser settings to not accept cookies. Your computer’s help file should tell you how to do this.


We reserve the right to pass on any information you provide to us via the website to aid parties involved in fraud prevention and detection.

Questions about privacy? Please contact us.